At ARSHOPONLINE, we want you to be happy with your purchase. If there’s any issue, we’re here to help. Please read our simple return and refund policy below.
Return or Exchange Time Frame
You can request a return or exchange within 5 days of receiving your order.
How to Request
Email us at: arshoponlinebd@gmail.com
Or call our hotline: 01601-444128
Conditions for Return/Exchange
Please make sure:
Product is unused and not damaged
Original packaging and tags are included
Item is returned properly packed
Refund Process
Refunds will be sent to your original payment method (Bkash, Nagad, Card, etc.) or your provided account.
Refunds take 7-10 working days after we receive and check the product.
Exchange Process
If you want to exchange for a higher-priced item, you’ll need to pay the difference.
If it’s a lower-priced item, we’ll refund the extra amount.
You Can Return If:
The product is damaged or defective
You received the wrong item
It doesn’t match the website description
Note:
Delivery charges for returns are paid by the customer.
You must send the item back to our address after confirming with us.
